iPhotography FAQ – Help, Common Questions & Contact Us
Help & Support

How can we help?

A few common questions before you join an iPhotography course — with plain answers, and the right route through to our team when you need a real person.

UK team Mon–Fri, 9am–5pm UK time Replies within 72 hours
Before you start

The questions most people ask first.

Honest, plain answers about who our courses are for and what you'll need.

Do I need any prior experience to take a course?

No. Every iPhotography course is built for absolute beginners and keen amateurs.

The language is plain English — no jargon, no gatekeeping — and the course interface is intuitive and easy to follow. Most of our members started exactly where you are now.

Can I use my existing camera?

Yes — almost certainly. You don't need a top-end DSLR to follow our courses. A simple point-and-shoot, an older compact, or even your smartphone is enough for many of them. An entry-level DSLR or mirrorless camera will cover any course we run.

It's not the camera that makes the photo — it's how you use it. Once a few of your camera's features click into place, everything else follows quickly.

If you're about to buy a digital camera for the first time, these guides are worth a read first:

Are the courses relevant to my country?

Yes. iPhotography serves a worldwide community of over 100,000 members across 187 countries, developed and managed by a team of international award-winning photographers and training experts.

The principles, techniques and strategies taught inside the courses are universal — UK, USA, Australia, South Africa or anywhere in between, you're in good hands. And once you're logged in, you'll meet other members from your part of the world inside the club.

Are the courses updated?

Yes — regularly. iPhotography is an accredited training company that works with schools, colleges and international training institutes, so keeping our courses current is non-negotiable.

Updates land whenever best practice, new techniques or new camera technology call for them. The longer you're a member, the more your course is worth.

Is there an age limit to the courses?

Yes — minimum age 13. Some course content makes that the right floor.

Beyond that, our member ages span the full range: school-age learners right through to retirees. The courses are built to suit anyone above 13.

Equipment & software

What you'll need to follow along.

Less than you'd think for most courses. Specifics for the editing courses below.

Do I need any special equipment to start a course?

Other than a camera and some photo editing software, you don't need anything special to take our courses.

If you want to get the most out of the more advanced techniques, a DSLR or mirrorless camera and a tripod will help — but they're not required to start.

Can I take the course on a tablet or phone?

Yes. All iPhotography courses work on tablets, iPads, smartphones and computers. iOS and Android are both supported.

Do I need advanced computer skills?

No — only the very basics. If you can point and click a mouse, you're good to go.

Every lesson is delivered through our online learning portal, which opens the moment you register.

Do I need to own Photoshop, or other photo editing software, to take a course?

It depends on the course. Here's the software each one is built around, so you can follow along exactly:

CourseRecommended software
Free Photography CourseNone needed
Business MasterclassNone needed
Photography for BeginnersNone needed
Portrait PhotographyPhotoshop CC
AstrophotographyLightroom Classic
Wildlife PhotographyLightroom Classic
Safari PhotographyNone needed
Landscape PhotographyLightroom Classic
Light TricksPhotoshop CC
Wedding PhotographyLightroom Classic
Food & Still Life PhotographyNone needed
LightroomLightroom Classic
Photoshop for PhotographyPhotoshop CC
Affinity PhotoAffinity Photo 2.0
Luminar NeoLuminar Neo
Photoshop ElementsPhotoshop Elements 2024 or later
Photoshop CompositePhotoshop CC
Photoshop Digital ArtPhotoshop CC
Edit with AppsiPad
If you'd rather use different software, most techniques translate — but we can't guarantee 100% compatibility.
How the courses work

Access, format, lifetime — the practical bits.

Self-paced, lifetime access, real tutors — the way every iPhotography course is set up.

How do I access my course?

The moment you sign up, your course unlocks inside the iPhotography learning portal.

If you've taken an iPhotography course before, the new one sits alongside your others — one secure account, everything in one place. You'll also get access to the Member's Photo Gallery, the media library and the download library.

Do I need to attend live classes?

No. Every iPhotography course is self-paced. There are no scheduled classes to attend — study whenever it suits you, day or night.

How long do I get course access for?

For as long as your account is kept active. Once you've paid for a course, you can come back to it any time you're logged in — your lessons, your downloads, your progress and any course updates all stay where you left them.

We add new lessons, tools and resources to the platform regularly, so the longer you're with us, the more value you get.

How am I graded?

On our certified courses, each module ends with a multiple-choice test. Your final grade is the average of those tests, and it's printed on your pass certificate if you order the premium printed version.

There are no time limits for completing modules or taking tests. You can view your course history and your current overall grade at any point during the course.

Are any books or manuals sent to me?

No — all learning happens through our secure online portal, so you can study at home, at your own pace, in and around your job and family commitments. All you need is a computer or hand-held device with internet access. No time limits, no rush.

We do send out professionally printed textbooks, workbooks and photography certificates where they're included with the course.

Tell me more about the module tests?

We've built a self-assessment testing system into the courses. At the end of each module (on selected courses) there's a multiple-choice test with a minimum passing score. Pass it and the next module unlocks.

You can take each test as many times as you like — your passing score is what counts. Results are recorded instantly and feed into your final grade.

Some courses also offer assignments you can submit to your tutor. These aren't graded — they're there to support your development as a photographer, not to gate your progress.

What is LearnLock™ Technology?

LearnLock™ is our name for the way iPhotography courses are built — a deliberate mix of written lessons, video, imagery, subtle animation, gamification and practical quizzes designed to keep you engaged and help the lessons stick.

The result is a course that feels less like watching a video and more like working through something properly. Easier to absorb. Easier to remember. Easier to come back to.

Feedback, gallery & PLUS+

How you grow as a photographer inside the club.

Real feedback. Real tutors. Real members. The bit that makes iPhotography different from a video library.

Are there any course perks?

Yes, plenty. Once you join a selected iPhotography course you'll also get access to:

  1. Beginner Feedback Gallery — upload up to 4 photos per 24 hours and get comments, feedback, advice and ratings from photographers and tutors around the world.
  2. Media Library — over 100 tutorial videos, Photo Reviews and webinars to watch.
  3. Download Library — PDF cheat sheets, presets, actions and offline guides.
What are the points & badges for?

Glad you noticed. Community Points and Rank Badges are part of the club's progression system.

You earn them for things like completing course modules, passing tests, popping photos into the Member's Photo Gallery and commenting on other members' work. They also feed into our End-of-Year Member Awards.

See how Community Points and ranks work →

How do I get regular feedback and advice on my photos?

The simplest route: join iPhotography PLUS+. Once you're a course member, you can upgrade your account to PLUS+ for:

  • Regular feedback on your gallery photos
  • Access to SkillTrack™ — our premium photography course
  • The private members-only Facebook group
  • Your photos featured in video Photo Reviews
  • Regular photo competitions with prizes
  • Live webinars and new monthly classes
  • Upload up to 8 photos per day to the gallery

Discover why you should upgrade to iPhotography PLUS+ here.

Certificates, DofE & gift vouchers

Proof, awards and how to redeem a voucher.

Everything you need to know about your certificate, the Duke of Edinburgh route, and using a gift voucher.

Can you tell me more about the certificate?

Everyone who completes an iPhotography course receives a free downloadable photography certificate detailing the course and modules you've completed, along with a percentage grade that shows how well you did on the module tests.

On our selected certified courses — Photography for Beginners, Portrait, Business Masterclass, Light Tricks, Wildlife, Wedding, Landscape and Photoshop — you can also upgrade your free certificate to a premium printed version, shipped to your door once you complete the course.

Are you approved by the Duke of Edinburgh Award scheme as a Skills provider?

Yes. As an Approved Activity Provider (AAP), iPhotography has supported hundreds of DofE participants over the years — helping them earn photography skills that count toward the DofE 'skills activity' section at Bronze, Silver and Gold level.

Once you complete an iPhotography course, your tutor will provide a DofE-specific letter confirming the course and any relevant photography assignments. Submit the letter and your final CPD-approved pass certificate to your Assessor — both count toward your Award.

*Only selected courses are approved as part of the DofE Award scheme; some courses don't currently qualify.
I was bought a gift voucher — how do I redeem it?

Great news. Click the link below, enter your voucher details, and create your iPhotography account to get started.

Redeem your voucher here

If you hit any problems redeeming your voucher, email [email protected].

Still need help?

Talk to the team.

Our amazing support team is here for enquiries about courses, payments, subscriptions, technical queries, account issues and anything else you can't find above. Real people. Same time zone. No bots.

Create a support ticket

The fastest route for course registration questions, payments, subscriptions and website issues. The team picks up tickets in the order they arrive.

Hours: Mon–Fri, 9am–5pm UK time Response time: within 72 hours (allows for weekends & UK national holidays)
Create a support ticket

Prefer email?

You're welcome to email the support team directly. Include your full name and any order or account details — helps us find you faster.

Email: Hours: Mon–Fri, 9am–5pm UK time
Email the team

Already a member with a course question? You'll find the Ask a Tutor button inside your dashboard once you log in.

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